Shipping Policy

Order Processing Time

At Heavenly Garden, we typically process orders within 1 to 2 business days. Please note that any orders placed after 6 p.m. will be processed on the next business day.

Shipping Information

You can expect your order to arrive within 4 to 7 days. We offer free shipping on orders over $200, while a flat fee of $15 applies to orders under $200. Currently, we ship exclusively within the United States. Most orders are delivered via third-party freight carriers (18-wheelers). If your order requires freight shipping, we will contact you to arrange a curbside delivery. Please ensure that your contact information is accurate at checkout to avoid any delays.

Order Confirmation and Payment

After placing your order, you will receive a confirmation email confirming your order registration and credit card authorization. Your credit card will only be charged when the item is shipped. For backordered products, a charge may be held to reserve the item for you. We begin processing your order immediately after it is received to ensure timely delivery.

When Will My Order Arrive?

On average, your order will arrive within 6 to 7 days using our free shipping option. For specific availability or inquiries, feel free to contact us via phone or email.

Shipping Times

  • Order Cut-Off Time: 6:00 PM CST
  • Handling Time: 1-2 Days (Monday-Friday)
  • Transit Time: 5 Days (Monday-Friday)
  • Total Delivery Time: 6-7 Days (Monday-Friday)

Most orders are shipped via third-party freight carriers. If your order involves freight shipping, we will contact you to schedule a curbside delivery. Please ensure your phone number is accurate at checkout for scheduling.

Once your order is placed, you'll receive a confirmation email. This confirms that we’ve received your order and that your credit card has been authorized. Your card will only be charged upon shipment unless the item is backordered and needs to be reserved.

We strive to process your order as quickly as possible to ensure the fastest delivery time.

For any further questions or assistance, please reach out to us at support@myheavenlygardens.com