FAQ's

How Long Does Shipping Take?
Shipping times may vary depending on the brand and product. Some items ship the same business day, while others may take 1-2 days for processing. Occasionally, there could be delays due to unforeseen circumstances. Most orders typically arrive within 4-7 days. If a product has an extended shipping time, it will be clearly noted on the product page. At Heavenly Garden, we are committed to offering some of the fastest processing and shipping times in the industry, paired with excellent customer support.

What Payment Methods Do You Accept?
We accept a variety of payment options, including major Credit/Debit Cards (Visa, Mastercard, American Express, Discover) as well as digital payment solutions like Apple Pay and Google Pay.

What Is Your Return Policy?
Every product we sell is backed by our 30-Day Money Back Guarantee. For full details, please check our 30-Day Return Policy at the bottom of the page.

How Do I Cancel My Order?
You can cancel your order before it ships for a full refund. To cancel, contact us right away at support@HeavenlyGarden.com. If your order has already been shipped, our 30-Day Return Policy will apply.

What Should I Do If My Product Arrives Damaged?
Upon receiving your delivery, carefully inspect the packaging for any damage. If you spot damage or suspect it, even if you’re unable to inspect thoroughly, make a note on the delivery receipt. If your item arrives damaged, take pictures and send them to support@HeavenlyGarden.com for a quick replacement or refund.

How Can I Place an Order?
To place an order online, simply click "Add To Cart" on the product page and proceed through the checkout process. If you prefer to place an order over the phone, you can call us at (800) 614-9654 for instant confirmation and processing.

Can I Track My Order?
Yes! After placing your order, you’ll receive a confirmation email containing your transaction details. Once your order has been processed, we’ll send you another email with a tracking number so you can monitor your shipment. If an item is out of stock, we’ll notify you within one business day. While we strive to keep everything in stock, popular products may sell out quickly.

Will I Receive a Confirmation Email?
Yes, for every order placed, you will receive a confirmation email. We suggest printing or saving this email for your records. Please ensure your email address is correct at checkout to receive this confirmation.

Do I Have to Pay Sales Tax?
Sales tax is only applicable on orders shipped to Wyoming, as our business operations are based there. Customers outside of Wyoming benefit from tax-free shopping.

Can I Change My Order After Placing It?
Yes, you can request a change to your order free of charge before it ships. Just email us at support@HeavenlyGarden.com. If there is any price difference, we will adjust it accordingly on your card or send a custom invoice. Please note that changes can only be made before the order has shipped.

How Can I Contact You?
For immediate assistance, you can reach us via email at support@myheavenlygardens.com or call ​​(800) 614-9654.