Product Quality Guarantee

At Heavenly Garden, customer satisfaction is our top priority. That’s why we provide a product quality guarantee, with each item backed by a manufacturer’s warranty. For detailed information about specific warranties, feel free to contact us.

What to Do if Your Product Arrives Damaged

Upon delivery, please inspect the packaging carefully. If you notice any visible damage to the box, be sure to note it on the delivery receipt. If you’re unable to inspect the package at the time of delivery but suspect potential damage, write "suspect damage" on the delivery receipt. In the event that your item(s) arrive damaged, take photos and email them to support@myheavenlygardens.com. We’ll respond promptly and arrange a replacement or refund, typically within one business day.